FAQs

If you are scheduling a construction service, you will get your own personal customer service professional. You will be guided every step of the way from agreements, permits, scheduling and daily progress. It’s like having your own personal assistant.

We are continuously training our staff and techs. We believe that education can bridge communication gaps that often occur in any service business. They hold many different licenses or course certifications or manufacturer certified installer credentials.

Good question and a frustrating one as well. The State of New Jersey allows the municipality 20 business days. Business days don’t include government holidays and weekends. But most townships are under-staffed so delays can and do happen.

There are several reasons. First, you don’t want to get fined and issued with a stop work permit which can be both costly in time and money. Secondly, you want the work inspected and approved. It helps safeguard your investment. And thirdly, when you go to sell your house the last thing you’ll want is the home inspector or township inspector question whether or not a permit was obtained for work that was not original to the house.

Absolutely, your customer service pro will make it seamless and coordinate the structural engineer drawings as well.

There are many important steps to mold remediation. Too many to list for an FAQ. But here it is in a nutshell: Contract a qualified company to properly assess and identify as to the cause and source of the mold. Request a detailed mold remediation plan and once you’ve selected your contractor, ask for a working plan. When the project is complete make sure quality control has been performed and always considered post remediation verification to ensure the remediation was successful. And most importantly – put in the controls and yearly inspections to make sure the mold never returns.

Depending on the degree, size and scope of the project, you can be home. Proper containment protocols and procedures are designed to prevent cross-contamination to non-affected areas.

Yes – they get the same treatment as you. If they are staying home, make sure they are secure and away from the work area. Please take into consideration some aspects of remediation can be noisy, please plan accordingly to your pet’s behavior.

Just like mold remediation it depends on the degree and size of the scope of work. Fogging typically requires exiting the house. Re-entry into treated areas vary, but our protocols will guide you.

Anytime you dig or drill into the ground surrounding the exterior of the home, a utility mark out is required by law.

Inspections can take from 30 minutes to 2 hours depending on what the inspection is for and the size of the structure.

We are using a granular product and applying it to the targeted areas. Granular products perform extremely well and remember – if you’re on a service plan and still seeing pest pressure – we will return at no charge.

Fenwick charges for evaluations. No different than when a doctor or specialist will charge you for their expertise. By providing a written evaluation and scope of work from an industry expert, you can obtain pricing from that to make sure all your estimates are using the same scope of work – to compare apples to apples.

Yes, we maintain a home improvement contractors registration in Pennsylvania.

It protects you to ensure proper materials specified are used, construction practices outlined are followed, that the time frame is identified for start and completion, and change orders are properly executed. Agreements give you the recourse needed should something not go right. By the way, it’s also the law.

Bleach drives mold spores into the porous material it’s growing on. It does not remove the complete soil load. And since bleach is about 99% water – well you just fed the fire.

In certain instances we do allow this, however in case the deal falls through, we require a credit card on file.

We find green products are mostly derived from essential oils. They have a shorter effective time.

Ants are the No. 1 pest for a reason. They adapt well, and the colony can be in various locations of your home. They require multiple treatments (different pest products as well) to eventually eliminate the colony infesting your home.

Hovering carpenter bees may not be infesting your home at all. They may just be searching for a place to bore and lay their larvae. If you see fine saw dust dropping – then you know something’s going on.

Depending on the size and scope of work it can range from 2 hours to a day.

A termite treatment can last for many years. The issue is, however, that the house or structure cannot be treated in an envelope fashion. Therefore there are many entry points that will always remain for termites to inhabit. The treatment is just one tool. You’ll need a yearly inspection to identify potential conducive conditions and a set of trained eyes looking for new infestation.

We will guide you through the process, but you the property owner will need to file the claim.

Termite inspection reports are available in 24 hours. Proposals for construction and restoration services can take several days to a week depending on the size and scope of work. However, we strive to turn things around ASAP (within 24-48 hours) particularly when it involves health and safety issues.

Yes – the inside is the most important part in terms of detection of evidence.

Most structural fortification is designed to be managed in place. This would be normal to see.

Yes, as long as we have the new property owner on file and a warranty transfer agreement has been executed.

Dehumidifiers just like your heater or air conditioner require yearly maintenance. We have a program that you can request.

Like our dehumidifiers program we have one for smart ventilation as well.

All of our vehicles marked with our name and logos and employees are uniformed.

There is always the possibility for hiccups in any project that cause delays, however it’s very important for us to stay on schedule to meet our heavy demand. We also are sensitive to your time and do our best to keep things moving. Delays are typically caused by change orders, delay in drawings or permit and inspection process and of course weather.

Yes, we use subcontractors when special licensing is required such as plumbers, HVAC contractors and electricians. We also will use specialty trade contractors as well because of their expertise and training in their respective trade.

Construction causes a lot of dust. The good news is that we use containment apparatus and incorporate air scrubbing to minimize and isolate dust.

It depends on the project. Your personal customer service pro will let you know what to expect prior to our first day arrival.

Saws, fans, drills, banging, jack hammering etc.

We will need access to water and electric, however, we can arrange for portable power and water if needed.

The products have a slight clean pool-like odor but break down and dissipate quickly. We do not fog or broadcast anti-microbials.

We have a continuous protection guarantee program through OnGuard Systems.

We have a limited 25 year warranty – please call our office for details. 856-753-1401

Yes we provide a one year warranty on workmanship , the manufacturer has a warranty on materials and the engineer has provided sealed drawings.

Depending on the size and scope of the project it’s typically 1-2 weeks.